New Look ;)
Sis : Jie, let's go for hair cut?
Me : Em... Lazy ler...
Sis : Don't just watch drama. I want to do rebounding.
Me : Huh, I need to wait for 3-4 hours. No way man. Don't disturb me!
Few minutes later........
Sis : Jie, see this one only RM10 for junior cut.
Me : Ok......
Sis : Let me called them up first.
Me : (Hehe...) No one picked up the phone. Today is public holiday. Close shop.
She called again, this time someone picked up the phone.
Sis : Quickly go to change your cloths.
Me : Ooooo....... (The eyes still sticked to the monitor.....)
Ah, that's the shop - Tenze Hair Studio. Once step in, am I in the pool of hairs??? Hair over the floor and everyone busy doing their jobs. Then they just asked us to have a seat. Not a very good impression...... Later a guy came and asked my sis. She wanted to do the rebounding. I'm a bit embarrassed to tell him that I wanted a junior cut. So I just asked got junior cut or not. The man said yes and then just seated my sis meanwhile I just stand there. Even worst impression.
So I just sat back at the waiting seat...... Watching them flying here and there. Then this young hair stylist in front of me entertaining a fussy customer. Can't really heard what the lady said to him, but then I knew that she's not that satisfied with the cut. Pointing here and there, and he's trying hard to satisfy her. After he finished her cut, he came to me.
Directly I asked him how much does their saloon charged for hair cut. Senior cut less than RM30 (RM24 or RM27 or...), Junior cut is RM17 (the one i'm interested). How if I have coupon? RM10. Deal! How many junior are there? 2, me and another hair stylist. Ok, I trust you and let you cut my hair.
You can cut any style which you think is suitable for me, I told him. Before he cut, he gave me some brief explanation on the hair style he's going to cut for me. Later I saw him accidentally cut his hand and bleeding none stop. Asked him to take care of his wound first, he said it's normal and continue cutting with full concentration. From time to time, he'll explain the next step and asked for opinion is that ok or not. After the cut, I'm pretty impress with his cut as a junior. Look good on me. Look younger actually :P
When I'm going to pay for the cut. He told them just RM10. I was pretty surprised. Actually I plan to pay RM 17 for his good work. Yet, even I didn't hand over the coupon I cut from the magazine, they just accepted RM10.
Found that they're actually pretty friendly. Probably they're too busy and have no time to entertained their walked in customer.
As for my suggestion,
a) do clean up the hairs on the floor once they finish the cut
b) tell their walked in or call in customer that currently they're having alot of customer and please come at 30 minutes later or so (if the customers are willing to wait then it's ok but never let the customers sit down waiting)
The lesson I learned today is everyone needed to be trusted. My support engineer used to told me once that I should trust him. Starting from that day, I told myself I should trust people more of their capability and profession. As what I did today and I get a satisfied new hair style from his profession. For parents, please give faith and support to your children. Don't doubt their capability as what my parents did to me. For employer, please trust your employee. Give them space to be more innovative and boost up their motivation.
Contact of Tenze Hair Studio (Schwarzkopf Professional):
Branch : No. 63-0, Ground Floor, Jalan Batu Nilam 4, Bandar Bukit Tinggi, 41200 Klang, Selangor.
Sis : Don't just watch drama. I want to do rebounding.
Me : Huh, I need to wait for 3-4 hours. No way man. Don't disturb me!
Few minutes later........Sis : Jie, see this one only RM10 for junior cut.
Me : Ok......
Sis : Let me called them up first.
Me : (Hehe...) No one picked up the phone. Today is public holiday. Close shop.
She called again, this time someone picked up the phone.
Sis : Quickly go to change your cloths.
Me : Ooooo....... (The eyes still sticked to the monitor.....)
Ah, that's the shop - Tenze Hair Studio. Once step in, am I in the pool of hairs??? Hair over the floor and everyone busy doing their jobs. Then they just asked us to have a seat. Not a very good impression...... Later a guy came and asked my sis. She wanted to do the rebounding. I'm a bit embarrassed to tell him that I wanted a junior cut. So I just asked got junior cut or not. The man said yes and then just seated my sis meanwhile I just stand there. Even worst impression.
So I just sat back at the waiting seat...... Watching them flying here and there. Then this young hair stylist in front of me entertaining a fussy customer. Can't really heard what the lady said to him, but then I knew that she's not that satisfied with the cut. Pointing here and there, and he's trying hard to satisfy her. After he finished her cut, he came to me.
Directly I asked him how much does their saloon charged for hair cut. Senior cut less than RM30 (RM24 or RM27 or...), Junior cut is RM17 (the one i'm interested). How if I have coupon? RM10. Deal! How many junior are there? 2, me and another hair stylist. Ok, I trust you and let you cut my hair.
You can cut any style which you think is suitable for me, I told him. Before he cut, he gave me some brief explanation on the hair style he's going to cut for me. Later I saw him accidentally cut his hand and bleeding none stop. Asked him to take care of his wound first, he said it's normal and continue cutting with full concentration. From time to time, he'll explain the next step and asked for opinion is that ok or not. After the cut, I'm pretty impress with his cut as a junior. Look good on me. Look younger actually :P
When I'm going to pay for the cut. He told them just RM10. I was pretty surprised. Actually I plan to pay RM 17 for his good work. Yet, even I didn't hand over the coupon I cut from the magazine, they just accepted RM10.
Found that they're actually pretty friendly. Probably they're too busy and have no time to entertained their walked in customer.
As for my suggestion,
a) do clean up the hairs on the floor once they finish the cut
b) tell their walked in or call in customer that currently they're having alot of customer and please come at 30 minutes later or so (if the customers are willing to wait then it's ok but never let the customers sit down waiting)
The lesson I learned today is everyone needed to be trusted. My support engineer used to told me once that I should trust him. Starting from that day, I told myself I should trust people more of their capability and profession. As what I did today and I get a satisfied new hair style from his profession. For parents, please give faith and support to your children. Don't doubt their capability as what my parents did to me. For employer, please trust your employee. Give them space to be more innovative and boost up their motivation.
Contact of Tenze Hair Studio (Schwarzkopf Professional):
Tel : + 603-33420611 (HQ), + 603-33244611 (Branch)
HP : 6012-2408833 (Avier), +6012-3713384 (Sterz), +6012-3735196 (Fong)
HQ : No 24G, Jalan Temoh, Off Jalan Goh Hock Huat, 41400 Klang, Selangor.HP : 6012-2408833 (Avier), +6012-3713384 (Sterz), +6012-3735196 (Fong)
Branch : No. 63-0, Ground Floor, Jalan Batu Nilam 4, Bandar Bukit Tinggi, 41200 Klang, Selangor.
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